We don’t just leave you after handover.
The engineers who built your network keep looking after it: monitoring it around the clock, maintaining it on schedule and answering when you call.
Choose the cover your site needs.
Essential
Business hours · Mon–Fri8 hrsresponse time- Remote support
- Quarterly maintenance visit
- Monthly health report
Priority
Extended hours · 7 days4 hrsresponse time- Everything in Essential
- 24/7 remote monitoring
- Critical spares held on site
- Monthly maintenance visit
Critical 24/7
Round the clock · 365 days2 hrsresponse time- Everything in Priority
- Standby engineer
- Restore-time guarantee
- Redundancy reviews
Response times apply within agreed service areas. On-site times for remote sites are set per contract.
Care that goes past fixing faults.
24/7 NOC monitoring
Our NOC watches links, cameras and power, and often fixes faults before you notice them.
Preventive maintenance
Splice closures, batteries, firmware, cleaning and health checks on a schedule.
Spares in region
Critical spares stocked in Gaborone and sent out fast for swap-outs.
A named engineer
One engineer who knows your site, your network and your people.
Monthly reports
Uptime, incidents and recommendations, so you always know where you stand.
Security updates
Camera, recorder and firewall firmware kept current and hardened.
Something down? Tell us now.
SLA customers: call or WhatsApp the support line with your site name. We log the ticket and send you the number.
- +267 76 233 060 (Botswana, 24/7 for SLA sites)
- info@triton.africa