Last updated: October 2026
This policy explains how Tri-Africa Connect, a trading name of Triton Networking Technology (Pty) Ltd (“we”, “us”), collects and uses personal information through triton.africa and when you contact us. We process personal information in line with Botswana’s Data Protection Act and, for clients and visitors in South Africa, the Protection of Personal Information Act (POPIA).
1. Information we collect
- When you contact us: your name, company or organisation, email address, phone number, country, the type of enquiry and project, your message, and how you prefer to be contacted. The same applies when you email, call or WhatsApp us. Messages sent through our contact form are emailed to our team and stored securely in our website system.
- When you visit the website: basic technical information such as the pages you view, your browser and device type, and your IP address. This is recorded by our web hosting provider’s server logs, our security software (Wordfence) and Google Search Console, which shows us how people find the site in Google search.
2. How we use it
- To respond to your enquiry, prepare quotes, arrange site surveys and deliver our services.
- To keep in touch about a project you have asked us about. We only send marketing messages if you have agreed, and you can opt out at any time.
- To understand how the website is used so we can improve it.
- To protect the website against spam, attacks and misuse, and to meet our legal obligations.
3. Who we share it with
We never sell personal information. We use trusted service providers to run the website and our business, including our web hosting provider, Automattic (Akismet spam filtering, which checks contact form submissions), Wordfence (website security) and Google (Search Console, email). Some of these providers process data outside Botswana and South Africa; where they do, we take reasonable steps to make sure your information is protected. We may also share information where the law requires it.
4. Cookies
The website only uses a small number of cookies that are needed for it to work securely. We do not use advertising cookies. You can block or delete cookies in your browser settings; the site will still work, although some features may be affected.
5. How long we keep it
We keep enquiry information for as long as we need it to deal with your enquiry and any resulting project, and for up to 24 months afterwards, unless the law requires us to keep it longer (for example, invoices and contracts). Website statistics and security logs are kept for a limited period and then deleted.
6. Your rights
You can ask to see the personal information we hold about you, to correct it, to delete it, or to object to how we use it. Email info@triton.africa and we will respond within a reasonable time. You also have the right to complain to Botswana’s Information and Data Protection Commission or, in South Africa, the Information Regulator.
7. Security
We protect information with access controls, encrypted connections (HTTPS), security monitoring and secure hosting. No system is completely secure, but we work to keep your information safe and will act promptly if a problem occurs.
8. Contact
Tri-Africa Connect – Triton Networking Technology (Pty) Ltd
Email: info@triton.africa · Phone: (267) 76 233 060